Payment Methods Policy

Payment Methods Policy – Focalis

Last Updated: February 2026

This Payment Methods Policy explains the payment options available at Focalis (“we”, “us”, or “our”), how payments are processed, and your responsibilities when making purchases at focalishop.com (“Website”).

By placing an order with us, you agree to the terms below regarding payments.

1. Accepted Payment Methods

At Focalis, we accept the following payment methods:

  • Credit and Debit Cards (Visa, Mastercard, American Express, Discover)

  • Digital Wallets (such as Apple Pay, Google Pay, where supported)

  • Other third-party payment solutions authorized during checkout

All payment options available to you will appear at checkout based on your country and shipping address. The availability of some methods may vary by location.

2. Payment Processing

Payments are processed securely by reputable third-party payment providers, including but not limited to Shopify Payments and selected payment gateways.

We do not store your full card details on our servers. Payment information is encrypted and processed by the payment provider in compliance with security standards such as PCI-DSS (Payment Card Industry Data Security Standard).

By submitting your payment information, you confirm that:

  • You are authorized to use the selected payment method;

  • All information provided is accurate and complete.

3. Billing Information

When entering your payment information, you must provide accurate billing details that match the payment method you are using.

Failure to provide valid billing information may result in:

  • Order cancellation;

  • Delays in processing;

  • Additional verification requests for fraud prevention.

4. Payment Authorization and Verification

We may perform verification checks on your payment details to authorize your order. This can include:

  • Address verification (AVS);

  • Card security code validation (CVV);

  • Additional fraud screening tools.

In some cases, orders may be placed on hold pending verification. We will contact you if more information is needed.

5. Currency and Pricing

All transactions are processed in the currency displayed at checkout.

  • Prices are shown without customs duties, taxes, or import fees (unless explicitly included).

  • Your bank or card issuer may apply conversion fees if your billing currency is different.

Focalis is not responsible for exchange fees charged by your financial institution.

6. Failed or Declined Payments

If your payment is declined or fails during checkout:

  • Confirm that all payment details are correct;

  • Ensure your card has sufficient funds or credit available;

  • Contact your bank or payment provider if necessary;

You may be required to use an alternative payment method if payment cannot be completed.

7. Chargebacks and Unauthorized Disputes

A chargeback occurs when you dispute a charge with your bank or card issuer.

If you initiate a chargeback without contacting us first, it may:

  • Delay resolution;

  • Result in order cancellation or account restrictions;

  • Lead to denial of future transactions.

We encourage you to contact our support team at support@focalishop.com before starting a chargeback — we aim to resolve all concerns directly.

8. Refunds and Reversals

Refunds are issued according to our Refund Policy. Once a refund is processed:

  • It may take several business days for the refunded amount to reflect in your account;

  • Your payment provider determines the exact posting time.

Shipping charges and non-refundable fees may not be reimbursed unless required by applicable law.

9. Taxes, Fees, and Duties

Depending on your location, additional taxes, customs duties, or fees may apply to your order.

These charges are determined by local authorities and are not controlled by Focalis. You are responsible for any such charges unless otherwise stated at checkout.

10. Payment Security Measures

We implement reasonable security measures to protect your payment information, including encryption and secure checkout.

However, no system is 100% secure, and we cannot guarantee absolute protection. You agree to take reasonable steps to safeguard your own information when using our services.

11. Contact Information

If you have questions about payment methods, declined transactions, or anything related to payments, please contact:

📧 Email: support@focalishop.com
🕐 Support Hours: Monday to Sunday, 9:00 AM – 6:00 PM (GMT)